Solutions
Bow Chat solutions for teams that run on conversations.
Start with the operating problem that matters most: shared inbox ownership, AI routing, WhatsApp Cloud API calling, WhatsApp group workflows, contact masking, voice operations, campaign follow-up, India bulk SMS, or support discipline.
Shared inbox
WhatsApp Shared Inbox
Manage WhatsApp leads, support chats, assignments, notes, labels, follow-ups, and manager visibility from one team workspace.
Lead CRM
WhatsApp CRM Lead Management
Turn WhatsApp enquiries into owned sales workflows with qualification, status, next actions, and daily manager review.
Social inbound
Instagram and WhatsApp Enquiries
Handle Instagram DMs and WhatsApp enquiries together with assignment, AI qualification, and follow-up discipline.
Existing number
Regular WhatsApp Team Inbox
Add team controls around existing WhatsApp or WhatsApp Web workflows where supported, with a path to Cloud API later.
Locations
Multi-Branch WhatsApp Operations
Supervise branch, outlet, dealer, franchise, and multi-location WhatsApp lanes with central visibility.
Campaign replies
WhatsApp Campaign Reply Tracking
Route reactivation, reminder, and campaign replies into assigned follow-up work instead of losing them after the send.
AI-native CPaaS
Bulk SMS India
India-focused bulk SMS at 10 paise per SMS plus GST, starting from 50,000 SMS/month with DLT-aware setup and reporting.
Real estate
Real Estate WhatsApp CRM
Track project enquiries, Instagram leads, site visit follow-ups, calls, brokers, and owner assignment in one workflow.
Voice follow-up
Calls and WhatsApp CRM
Keep missed calls, callbacks, WhatsApp follow-ups, AI intake, and customer next actions in one operating view.
AI
AI Conversation Operations
Use AI for qualification, summaries, reply assistance, routing, requirement capture, and customer workflow automation.
Workflow
Automation Rules
Create routing, follow-up, assignment, reminder, re-engagement, and escalation flows around customer conversations.
Cloud API calling
Enterprise WhatsApp Calling
Enable WhatsApp Cloud API Calling with one-button setup, inbound routing, agent answering, Voice AI, and call logs.
Group SLAs
WhatsApp Groups Monitoring
Monitor selected WhatsApp groups with Web-style group workflows, response SLAs, resolution tracking, extensions, breach alerts, and clear Cloud API boundaries.
Group operations
WhatsApp Group Management Software
Manage client, vendor, support, branch, and operations groups with SLA tracking, AI flags, breach alerts, and manager reporting.
Response discipline
WhatsApp Group SLA Monitoring
Track first response and resolution time across selected client, vendor, broker, support, and operations groups.
AI exception review
WhatsApp Group AI Flagging
Use AI to review selected groups, flag messages that need intervention, and notify admins with concise context.
Agent privacy
Contact Name and Number Masking
Let agents reply from Bow Chat while hiding customer names, phone numbers, emails, and sensitive contact details from restricted roles.
Technical guide
WhatsApp Web vs Cloud API Groups
Compare when to use WhatsApp Web groups, Cloud API workflows, or a hybrid Bow Chat setup for group operations.
Voice
Business Calling
Bring business numbers, phone calls, click-to-call, recordings, summaries, and voice AI into Bow Chat.
Build the solution around the workflow, not the software menu.
Bow Chat can keep the core inbox simple while specialized solutions handle group SLAs, enterprise WhatsApp Calling, voice operations, campaigns, AI routing, and account-specific reporting.