Solutions
Bow Chat solutions for teams that run on conversations.
Start with the operating problem that matters most: shared inbox ownership, AI routing, WhatsApp Cloud API calling, WhatsApp group workflows, contact masking, voice operations, campaign follow-up, or support discipline.
Support
Team Inbox Operations
Manage WhatsApp, email, social, notes, labels, assignments, and customer context across sales and support teams.
AI
AI Conversation Operations
Use AI for qualification, summaries, reply assistance, routing, requirement capture, and customer workflow automation.
Workflow
Automation Rules
Create routing, follow-up, assignment, reminder, re-engagement, and escalation flows around customer conversations.
Cloud API calling
Enterprise WhatsApp Calling
Enable WhatsApp Cloud API Calling with one-button setup, inbound routing, agent answering, Voice AI, and call logs.
Group SLAs
WhatsApp Groups Monitoring
Monitor WhatsApp Web groups today, support Cloud API group workflows as Meta expands them, and track response, resolution, extensions, and breach alerts.
Response discipline
WhatsApp Group SLA Monitoring
Track first response and resolution time across selected client, vendor, broker, support, and operations groups.
AI exception review
WhatsApp Group AI Flagging
Use AI to review selected groups, flag messages that need intervention, and notify admins with concise context.
Agent privacy
Contact Name and Number Masking
Let agents reply from Bow Chat while hiding customer names, phone numbers, emails, and sensitive contact details from restricted roles.
Voice
Business Calling
Bring business numbers, phone calls, click-to-call, recordings, summaries, and voice AI into Bow Chat.
Marketing
Campaign Follow-Up
Track campaign replies, owners, status, delivery health, and follow-up paths from the same customer workspace.
Build the solution around the workflow, not the software menu.
Bow Chat can keep the core inbox simple while specialized solutions handle group SLAs, enterprise WhatsApp Calling, voice operations, campaigns, AI routing, and account-specific reporting.