Solutions
Customer communication built around your business.
Explore the customer relationship your team manages, then choose the channels, ownership and follow-through that make it work. Each solution connects the business process with the relevant product and setup detail.
Customer relationships by industry
Use the same conversation foundation around the job your business performs: a repair, a guest stay, a property enquiry or a branch service request.
A service adviser handles the customer’s next question with the vehicle history, documents and current status available to the team.
Automotive service
Customer Rooms, service updates, document collection and team handovers.
Hospitality guest operations
Pre-arrival enquiries, guest requests and accountable follow-through.
Real estate sales
Qualification, project enquiries, callbacks and site-visit follow-up.
Multi-branch service
Local responsibility with shared management visibility.
Customer, dealer and field-team groups
Run the groups people already use with the response targets, ownership and review process your operation needs.
Group monitoring
Unanswered messages, first response, overdue work and manager reporting.
Group management
Daily operations across customer and partner groups.
Response and resolution targets
Configure deadlines and review the threads requiring action.
AI exception flags
Bring important messages to the supervisor with their context.
Poll automation
Collect choices and confirmations in a structured group response.
Sales and customer service teams
Give enquiries and replies an owner, shared context and the next commercial or service action.
Shared team inbox
Assignments, internal notes, status and handovers.
Sales enquiry management
Qualification, follow-up and management review.
Instagram and WhatsApp
Keep discovery enquiries moving into customer conversations.
Campaign reply handling
Connect the message and delivery context with the responding team.
Contact protection
Control what customer contact details staff can see.
Connected channels and calling
Choose the channel setup for the customer relationship, then connect it to your team’s daily workflow.
Existing WhatsApp numbers
Bring the familiar number into a shared team workspace.
Calls and customer follow-up
Keep call context and the next action with the conversation.
Enterprise WhatsApp Calling
Official channel setup, routing and call handling.
Bulk SMS
Sender and template setup, delivery reports and response paths.
Bring the conversations, teams and rules you work with. See how Bow Chat turns them into a clear daily workflow.
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