The AI-native conversation ledger for business.
Every customer conversation — WhatsApp, email, social, and calls — managed by your team and your AI in one workspace: inbox, SLA monitoring, campaigns, and a durable, auditable record of everything said.
Monitor hundreds of WhatsApp groups with SLA alerts and daily reports
One inbox for WhatsApp Cloud API, WhatsApp Web, email, Instagram, and Messenger
Send compliant template campaigns with delivery and reply tracking
Make and log business calls with Bow Phone
Bow Chat workspace
Inbox, groups, campaigns, calls
WhatsApp groups
SLA monitored
Team inbox
In one workspace
Campaigns
In one workspace
Calls
In one workspace
Group SLA monitor
New message
Dealer group asks for a delivery update
SLA timer
First response due — owner notified
Escalation
Manager alerted if the timer breaches
Daily report
Response times by group, every morning
What teams use Bow Chat for
The real jobs: groups, inbox, campaigns, calls, and reporting.
Bow Chat is the operations layer for teams whose business runs on WhatsApp — from the first enquiry to the daily report.
Monitor the WhatsApp groups you already run
Client, dealer, and vendor groups under first-response SLAs, breach alerts, owner workflows, and daily manager reports — proven at around a hundred monitored groups in a single workspace.
Bring your existing WhatsApp numbers
Connect the normal WhatsApp and WhatsApp Business App numbers your team already uses — QR pairing, no new number, no templates for everyday replies — and supervise many numbers from one place.
Run a shared team inbox
One workspace across WhatsApp Cloud API, WhatsApp Web, email, Instagram, and Messenger — with assignment, notes, saved replies, and status. Every message lands on the record.
Send compliant campaigns
Approved template campaigns on the WhatsApp Cloud API, with audience lists and delivery, read, and reply tracking after every send.
Make and log business calls
Place and receive business calls with Bow Phone, and keep call logs and recordings next to the customer conversation.
Get ops reports you can act on
Daily and weekly reports on response times, SLA breaches, group activity, and inbox workload — sent to owners, not buried in dashboards. AI summaries and drafting help where you enable them.
Packages
Start with a scoped engagement, not a software tour.
Every package is a fixed shape of work with clear outcomes. Scoped per team — tell us your group count, channels, and reporting needs, and we'll send a scope.
WhatsApp Group Ops Audit
Fixed-scope audit of how your WhatsApp groups actually run.
- Map every client, dealer, and vendor group and who owns it
- Find SLA gaps, unanswered threads, and the points where enquiries leak
- Leave with a written findings report and a prioritized fix list
Managed Group Operations Pilot
Your first set of groups, set up and run with SLA monitoring.
- First batch of groups connected with SLA timers and breach alerts
- Owner workflows agreed: who answers, who escalates, what counts as resolved
- Weekly reports to managers so the pilot is judged on results
WhatsApp Ops Reporting
Daily and weekly operational reports on group and inbox activity.
- Daily report of response times, breaches, and unanswered threads
- Weekly rollups by team, group, and agent for management review
- Delivered to owners on WhatsApp or email — no dashboard babysitting
Cloud API Campaign Operations
Compliant WhatsApp template campaigns, run end to end.
- Template setup and approval on the WhatsApp Cloud API
- Audience building, sends, and replies routed into the team inbox
- Delivery, read, and reply reporting after every campaign
Conversation Ledger for Regulated Teams
Durable, auditable conversation records for high-stakes client work.
- Client conversations captured in a durable, searchable record
- Auditable history for advisors and agencies handling sensitive clients
- Retention and review workflows that stand up to scrutiny
Not sure which fits?
Most teams start with the audit or a small pilot. Packages are scoped per team — no public price list.
See package detailsHigh-intent solutions
Focused pages for the workflows buyers are already asking about.
WhatsApp group operations, AI exception flagging, contact-data protection, and practical Cloud API guidance.
WhatsApp group management software
Manage client, vendor, support, branch, and operations groups with SLA tracking, AI flags, breach alerts, and manager reporting.
WhatsApp group SLA monitoring
Track first response, resolution, extensions, and breach alerts across selected WhatsApp Web groups.
WhatsApp group AI flagging
Use AI to review selected groups and flag messages that need intervention or admin attention.
Contact name and number masking
Let agents reply from the shared inbox while sensitive customer names and numbers stay hidden.
WhatsApp Web vs Cloud API groups
Compare existing WhatsApp Web group operations with Cloud API workflows and the hybrid Bow Chat route.
Channels
Meet customers where they already speak to you.
WhatsApp first — both Cloud API and WhatsApp Web — with email, Instagram, Messenger, and voice in the same workspace.
WhatsApp Cloud API
Official API inboxes with embedded signup and manual setup paths
WhatsApp Web
Bring existing numbers and groups with QR-style setup and reconnect handling
Gmail and Microsoft/Outlook mailboxes alongside chat
Instagram and Messenger
Social DMs handled in the same team inbox
Voice
Business calling with Bow Phone and WhatsApp calling workflows
Live operations
Teams, assignments, workflow events, and escalations
Who it's for
Built for teams where every missed message is missed revenue.
If your customers, dealers, or field teams already live in WhatsApp groups and chats, Bow Chat fits the way you already work.
Mobile apps
Bow Chat for agents. Bow Phone for business calling.
Keep the web workspace as the control room while agents handle conversations in the Bow Chat app and make controlled business calls with Bow Phone. Both apps are live on iOS and Android.
For agents
Bow Chat
Mobile inbox for Bow Chat agents to handle assigned WhatsApp, email, and customer conversations on the move.
For calling teams
Bow Phone
Mobile business calling client for Bow teams to place and receive controlled calls with call context.
AI + automation
Turn every conversation into a workflow your team can trust.
Use Bow Chat to qualify leads, route conversations, schedule follow-ups, run campaigns, and push only the right exceptions to human operators.
Lead qualifier
Capture requirement, urgency, location, budget, and next action.
Conversation router
Move enquiries to teams, agents, labels, and workflow queues.
Campaign control
Track recipient, attempt, delivery, read, failure, and reply events.
WhatsApp call handoff
Route Cloud API WhatsApp calls to agents or Voice AI with context.
Show us how your team runs WhatsApp today. We'll show you the gaps.
Start with a demo, an audit, or a small pilot on your busiest groups — and expand into campaigns, calling, and reporting as your operations mature.