Privacy Policy

1. Introduction

BOW ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered conversation management platform and related services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Company information and business details
• Account credentials and authentication information
• Communication preferences and settings

2.2 Usage Information

We automatically collect information about your use of our services, including:

• Log data and system activity
• Device information and browser type
• IP address and location data
• Usage patterns and feature interactions

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our conversation management services
• Process your requests and respond to inquiries
• Improve our platform and develop new features
• Send important updates and service notifications
• Ensure security and prevent fraud
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal requirements
• To protect our rights and safety
• With trusted service providers under strict confidentiality agreements

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices

6. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate data
• Request deletion of your personal information
• Object to processing of your data
• Data portability where applicable

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.