Shared inbox
WhatsApp shared inbox for teams that cannot afford missed replies.
Bow Chat brings WhatsApp conversations into one team workspace so sales and support managers can see ownership, next steps, follow-ups, and customer context without chasing screenshots from individual phones.
Workflow in practice
Handle a quote enquiry across two shifts.
A customer asks for a replacement part in the morning and returns that evening with a photograph. The next agent needs the original request, the specialist’s answer and the commitment already made.
- Receive and assign
- The enquiry enters the connected inbox. The team gives it an owner and records the requested item, urgency and information still needed.
- Work with shared context
- The agent collects the photograph and adds a private note for the specialist. Reassignment keeps the conversation history available to the person who takes over.
- Reply and follow through
- The customer receives the answer through the same conversation. The team records whether the quote needs follow-up, the customer is waiting, or the request is resolved.
Review unassigned conversations, waiting time and requests reopened after a handover. These show where a queue or shift rule needs attention.
Read the setup guide →Workflow fit
Built around the job your team is trying to finish.
Keep the conversation, its owner and the next action together throughout the customer relationship.
Shared customer queue
Move customer conversations out of scattered phones and into a shared workspace.
Agent ownership
Assign, reassign, and review work without losing the chat history.
Manager visibility
See which leads are waiting, owned, followed up, or stale.
Context and notes
Keep internal notes, labels, customer details, and prior messages together.
Follow-up discipline
Turn open chats into reminders and next actions instead of memory-based work.
Channel expansion
Add email, Instagram, live chat, calls, and automation as the team matures.
Operating path
From the first enquiry to a clear next action.
Connect your channels, configure the team and put routing, follow-up and reporting around the work you handle every day.
Connect the business WhatsApp lane
Start with the WhatsApp number or inbox type that matches the team's current setup.
Invite the users who reply
Give agents, managers, and admins the right access level.
Define ownership rules
Use manual assignment first, then add routing rules once the workflow is stable.
Standardize labels and notes
Track intent, status, priority, branch, and follow-up reason in the same place.
Review open work daily
Use Bow Chat to see waiting conversations, stale leads, and handoff gaps.
Best use cases
Where this workflow helps your team.
Match the setup to the people who handle the conversation and the outcome the customer needs.
Sales teams
Keep every WhatsApp enquiry visible to managers and assigned to the right owner.
Support teams
Handle repeat customer questions without losing context between shifts.
Clinics and services
Coordinate appointment, payment, and follow-up conversations.
Small teams growing fast
Replace phone-by-phone chaos before it becomes a revenue leak.
Frequently asked questions.
Understand the channel setup, team controls and workflow before your walkthrough.
Can multiple agents reply from one workspace?
Yes. Bow Chat is built for shared handling, ownership, notes, labels, and manager visibility.
Is this only for WhatsApp Cloud API?
No. Bow Chat supports multiple WhatsApp operating modes depending on the business setup and compliance needs.
Can managers see who owns a lead?
Yes. Managers can review conversation ownership, status and the next follow-up in the shared workspace.
WhatsApp Shared Inbox
See the workflow with your team’s real requirements.
Bring a representative conversation, your team structure and the next action you want to improve. We’ll walk through the channel setup, ownership and follow-up together.