Product
Every customer conversation has an owner and a next step.
Bow Chat is the AI-native workspace for customer communication and follow-through. Your team handles inboxes, groups, calls and campaigns in one place, with customer context and responsibilities visible throughout the relationship.
AI and your team
A handover with the context intact.
AI helps collect requirements and prepare the response. Your team continues with the conversation, its context and a clear next action.
One working queue for your customer team
Bow Chat brings WhatsApp, email, Instagram and Messenger conversations into a shared workspace. An agent sees the conversation, its owner, status and internal notes together. Saved replies help with recurring questions; assignments and team queues make the next action clear. Managers keep visibility when a person changes shifts or a customer returns.
A new customer asks for a quote. The sales team picks up the conversation, records the requirements and hands it to the right specialist with the context intact. The original enquiry remains available when the customer follows up.
Shared inbox and team ownership
Assignments, saved replies, notes and status around the same customer conversation.
Channels and setup
Choose between an existing WhatsApp number, the official Business Platform, email and other supported channels.
Conversation history
Retain the messages and working context a returning customer’s team needs.
Group operations with response discipline
Keep the groups your customers and field teams already use. Select which groups to monitor, configure response targets and review first-response time, missed replies and breaches. AI flags bring messages that need attention into a supervisor’s review. Daily reports bring activity and exceptions together instead of leaving managers to open every group.
A supervisor starts with overdue threads, opens the relevant message, assigns follow-up and checks the next report. Different client groups can use the response targets and staff schedules that match their operation.
A continuing room for each customer relationship
Customer Rooms give your customer a private branded space for messages, files, status and next actions. The customer opens the room in a browser while the team handles the relationship in Bow Chat. Staff-only notes stay with the team. The same room supports the next service request and the next handover, keeping the customer from repeating the story.
A vehicle owner opens a service room from a private link, reads the latest update and replies with a document. The service adviser and manager share the working context; the customer sees the information intended for them.
Campaigns, calls and AI connected to follow-up
Run approved WhatsApp campaigns with delivery, read and reply tracking, and route the resulting conversations to people. Use business calling alongside the customer record. AI helps summarize a thread, collect requirements, draft a response and classify work; your team takes over with the context already collected. The useful result is an owned next action after the message or call.
A customer replies to a campaign with a product question. The team sees the campaign context, collects the requirements and schedules the next follow-up. A later call continues the same customer conversation.
Campaign replies
Keep response handling connected to the campaign that started it.
Voice and business calling
Business numbers, team calling, call history and recordings.
AI assistance
Qualification, summaries, drafting and routing with a clear human handover.
Workflow automation
Rules for assignment, status, notifications and follow-up.
Control the workspace as your team grows
Organize connected numbers and teams around the people responsible for the work. Restrict contact visibility for roles that need to reply without seeing the customer’s phone number or email. Review workload and response performance by the operation you manage. Integration APIs connect inboxes, contacts, conversations, messages and signed webhooks to your own business application.
Contact masking
Keep contact access aligned with the staff member’s role.
Multi-branch operations
Local working queues and management visibility across locations.
Developer integration
Link your application’s customer events with Bow Chat messaging and delivery status.
Pricing and packages
Choose the setup, ongoing operations and platform capacity for your team.
Bring the conversations, teams and rules you work with. See how Bow Chat turns them into a clear daily workflow.
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