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Automate your
WorkflowsAgent RoutingReplies
Extremely RobustYou will never have to worry about accidentally missing out on a conversation ever with automated routing
Assign chats to agents automaticallyWith agent routing, you will not have to worry about assigning chats to agents manually again. Set rules for automation and let the bots handle agent chat routing for you
BOW mobile App for agentsYour agents can take over the chats that were automatically assigned to them via BOW mobile app

Create rules in seconds

Craft your unique automation sequence by selecting a trigger, specifying conditions, and setting preferred actions

Select event

Select from four events,
Conversation Created
  • Triggered when a new conversation is started
Conversation Updated – Triggered when an existing conversation has a follow up
Message Created – Triggered when a new message is created
Conversation Opened – Triggered when a conversation is opened on the dashboard

Conversation Created

Conversation Updated

Message Created

Conversation Opened